Case Study – Faster Fixes, Fewer Fire Drills: Automating Remediation with Dynatrace and ServiceNow
A financial payments company integrated Dynatrace with ServiceNow to prioritize and automate the remediation actions of application defects and anomalies identified by their full stack observability solution.
Challenge
- IT environments are growing faster and changing constantly.
- Too much noise to filter through from too many events and fragmented responses from many different IT teams.
Solution
- Pentio integrated Dynatrace, the client’s observability layer that watches, detects, and pinpoints root cause to ServiceNow, the action layer that triages, orchestrates and governs remediation.
Results
