ServiceNow experts. AI done properly.
Pentio is a Toronto team of senior ServiceNow experts. We plan, implement and run the platform for large organizations, from ITSM and Security Operations to Now Assist and AI Agents, and we build Pentio UnifAI for the teams who release on it. The people who scope your work deliver it.
Why leaders choose Pentio
Big-firm practice, without the big-firm model.
Senior people, start to finish
The senior ServiceNow experts who scope your engagement build it and support it after go-live. There is no hand-off to a junior team once the contract is signed, and you can reach the person who made each design decision.
Outcomes you can measure
Before the work starts, we agree on a baseline and the numbers that matter to you, such as resolution time, alert noise or audit findings. We report against those numbers through delivery, and our case studies show the results.
Confident releases
Every release goes through Pentio UnifAI before it reaches production, so the team sees what it changes, what it would overwrite and which update sets carry risk. New features reach your users without the surprises that follow a blind promotion.
Onshore team in Canada
Pentio consultants are based in Canada and work in North American time zones, so your team reaches them during its own working day. Big-firm methods and documentation, without the overhead and the layers of a large partner.
Advise, implement, operate. One team throughout.
Start where it helps most. The people who scope the work deliver it and run it after go-live.
Advisory
A senior expert reviews your instance, CMDB and core processes with your team and sets out what to build next, AI included.
Platform health check and roadmap · AI readiness for Now Assist and AI Agents · Architecture and integration design
Implementation
The same team implements the platform, from ITSM, ITOM and Security Operations to CSM, SPM, Now Assist and AI Agents.
Module implementation and upgrades · Security tool and custom integrations · Testing, release and change management
Operate
After go-live, the people who built your platform run it, improve it and keep each release safe.
Platform administration and backlog · Agreed response times · Monthly health and value report
Pentio UnifAI
Zero-touch release management.
Pentio UnifAI checks each release before it ships: what it changes, what it would overwrite and which update sets carry risk. AI does the review across your instances, and your team keeps the visibility and the final say on what goes to production.
Release simulation
UnifAI simulates a promotion in read-only mode and shows what the release would create or overwrite on the target instance.
Update set drift and application compare
Compare update sets and applications across your instances to see where they differ.
Update set health and scope hygiene
UnifAI checks each update set for risky code and scope problems before it ships.
CMDB health and remediation
UnifAI lists the findings for each CI, such as no environment, no owner or orphan CIs, and helps the team fix them.
Ask Leo, the AI agent in UnifAI, turns a requirement into designs, stories and a tested build. Meet Leo
Numbers our clients report.
One result from each case study, measured against the baseline we agreed on at the start.
Talk to a ServiceNow expert
A senior practitioner reads every message and replies within one business day.
- info@pentio.ca
- Phone
- +1 (416) 938-4483