ServiceNow experts. AI done properly.
Pentio is a Toronto team of senior ServiceNow experts. We plan, implement and run the platform for large organizations, from ITSM and Security Operations to Now Assist and AI Agents, and we build Pentio UnifAI for the teams who release on it. The people who scope your work deliver it.
Why leaders choose Pentio
Big-firm practice, without the big-firm model.
Certified experts from start to operate
The certified ServiceNow experts who scope your engagement build it and support it after go-live. There is no hand-off to a junior team once the contract is signed, and you can reach the person who made each design decision.
Outcomes you can measure
Before the work starts, we agree on a baseline and the numbers that matter to you, such as resolution time, alert noise or audit findings. We report against those numbers through delivery, and our case studies show the results.
Confident releases
Every release goes through Pentio UnifAI before it reaches production, so the team sees what it changes, what it would overwrite and which update sets carry risk. New features reach your users without the surprises that follow a blind promotion.
Onshore team in Canada
Pentio consultants are based in Canada and work in North American time zones, so your team reaches them during its own working day. Big-firm methods and documentation, without the overhead and the layers of a large partner.
Advise, implement, operate. One team throughout.
Certified ServiceNow experts at every stage, from the first assessment to support after go-live.
Advisory
Our certified architects assess your business and your ServiceNow platform, then build a maturity roadmap aligned with industry best practices and your strategy, AI included.
Platform health check and roadmap · AI readiness for Now Assist and AI Agents · Architecture and integration design
Implementation
We assign an experienced project team matched to the applications in your scope, from ITSM, ITOM and Security Operations to CSM, SPM, Now Assist and AI Agents.
Module implementation and upgrades · Security tool and custom integrations · Testing, release and change management
Operate
The team that delivered your implementation stays on after go-live to run the platform, improve it and keep each release safe.
Platform administration and backlog · Agreed response times · Monthly health and value report
Numbers our clients report.
One result from each case study, measured against the baseline we agreed on at the start.
Talk to a ServiceNow expert
A senior practitioner reads every message and replies within one business day.
- info@pentio.ca
- Phone
- +1 (416) 938-4483