Fortifying the Enterprise: A Security Transformation with ServiceNow Vulnerability Response

Case Study – Fortifying the Enterprise: A Security Transformation with ServiceNow Vulnerability Response

Facing compliance issues and a weak security posture, an insurance company used ServiceNow to integrate their security tools, automate remediation, and prioritize threats.  

Challenge

• Client operated five standalone tools for vulnerability detection: Wiz, Qualys, Recorded Future, Snyk, and CheckMarx — each with separate dashboards, data models, and priorities  
• No centralized system for aggregating, normalizing, and correlating vulnerabilities across cloud, code, infrastructure, and threat intel layer
• Manual efforts were required to triage, prioritize, and assign remediation tasks across multiple security teams
• Inability to perform cross-tool analytics or consolidate risk posture at an enterprise level
• Lack of confidence in remediation progress due to fragmented data and limited reporting capabilities

Solution

• Pentio implemented five deep integrations into ServiceNow Vulnerability Response (VR), enabling unified ingestion from:
  
  • Wiz – Cloud infrastructure and misconfigurations
  • Qualys – Infrastructure vulnerability scanning
  • Recorded Future – External threat intelligence enrichment
  • Snyk – Open-source and code-level vulnerabilities
  • CheckMarx – Static application security testing (SAST)
• Designed custom transformation maps and data normalization layers for each source, ensuring alignment with ServiceNow’s vulnerability data model
• Leveraged the CMDB for asset correlation, prioritizing findings based on business criticality
• Implemented automated correlation, deduplication, and risk scoring logic to suppress noise and focus on exploitable threats
• Created custom dashboards and executive-level reports to surface vulnerability KPIs by team, tool, asset, and risk severity

Results