Global Insurance Company

No More Blind Spots: Mapping Mission-Critical Services for a Global Insurance Company

Case Study – No More Blind Spots: Mapping Mission-Critical Services for a Global Insurance Company

This global insurance company built end-to-end service dependency maps for their mission critical services and applications to monitor their health at see what is at risk and its impact when changes to the IT environment are made.

Challenge
  • IT environments are growing more complex and changing constantly.​
  • Too many dependencies to traverse and fragmented responses from many different IT teams.
Solution
  • Pentio built end to end automated service maps to provide full application context so the organization could see the impact and risks related to changes and updates.
Results
Resolve issues faster – a single view of all resource components affected
90% reduction in outages - Stop incidents before
they start
67% reduction in P1 and P2 incidents - Understand business impact of changes

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